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FAQ SYSTEM - Rating Software
General
You get an error when trying to open the NYAIP forms when all of the other accord forms open with no problem.
When you try to upload an application to NYPASS from within the software I receive an error that my license number or password for PASS is not certified.
You are unable to print any of the acord forms. No error appears but nothing print.
How do I register my rating software with USD?
I can't see some fields on the bottom of my screen
Program freezes when I click on the Applicant tab in the auto application
When trying to print an ID Card, I get an error “Invalid Date Format”.
When I open the rater, the buttons on the Main Menu are shifted down and to the right no matter what size the window is.
When I click on the MVR button from the rater, nothing happens.
Unable to move from a date field that was just cleared. It gives an error about an invalid value.
I can't see the full menu of the rater and have scroll bars on the bottom and right side.
I cant download the new rater from Links
When trying to open a .pdf from NYPASS, you get an error "Internet Explorer cannot download .pdf from www.nypass.com"
Most of the buttons on my screen are grayed out. What does this mean?
What’s the most recent version of the software? How do I update it?
When I try to upload an Auto One Policy, it says to check my UserID, Password and account number and try again. I checked a couple times and it’s correct, what’s the problem?
When I try to upload an Auto One Policy, it says I’m trying to upload with an outdated auto application, how do I fix that?
I’m trying to upload an application to Auto One and it just says “Application is uploading please wait” but it’s not counting or anything.
I entered all of the information for a quote, but I’m not getting a rate, instead I’m getting an N/A.
I have the wrong territory in an AutoOne application and it won’t let me change it, what do I do?
The class code is missing in my Auto One application and it won’t let me enter it, what do I do?
I filled out my AutoOne application and it printed and I clicked continue with the upload, but nothing happened, no new window or anything, what should I do?
How do I email an application to someone?
I downloaded the update, and it unzipped, but nothing happened. How can I get it to install?
I filled out a quote and clicked transfer to acord, but it froze. There is a white empty box in the middle of my screen.
: I’m in the rating software and I keep getting an error Win32 API function failed.
I’m trying to print out an ID card and it’s asking me for an issuer key and a PIN number. What are they?
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United Software Developers Inc.
2913 Avenue V, Brooklyn, New York 11229 Phone: 800-353-3755
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